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06/18/07
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How to Choose an eCommerce Package
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Shannon Watters
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Articles and White Papers
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| The online store is the bread-and-butter of many freelancers and web agencies—but very few have the resources or skills to build their own eCommerce system from scratch. The sensible option is to turn to the professionals, but with the dazzling (or sometimes not-so-dazzling) array of options available, how do you choose the package or company that is right for you? Shannon Watters tells us the key things to keep in mind when shopping for a shop.
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01/25/06
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Study: E-Tailers Disappointed Customers During Holiday Shopping Period
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Jennifer LeClaire
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Case Studies and reports
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| Recent research suggests that satisfaction among customers of 40 top retail Web sites dropped over the holiday season. So says the Top 40 Online Retail Satisfaction Index, a study produced by ForeSee Results and FGI Research. The Index measures the top 40 retailers by revenue and provides a comparison of online shopper satisfaction between the holiday shopping period and the rest of the year.
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01/18/06
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After the Holidays: E-Commerce Seeks Springboard Into 2006
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Keith Regan
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Articles and White Papers
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| For many e-commerce companies, the temptation to revel in the success of the 2005 holiday season is a powerful one. Many sites saw strong double-digit growth, with more shoppers than ever buying more online than ever before, helping to extend the e-commerce shopping season later than in the past. It all came with few, if any, complaints about the way sites performed amid the crush. However, with sales still being counted, many in the e-commerce sector are already looking ahead.
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12/29/05
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Online shopping clicks with customers
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Michael Barbaro
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Articles and White Papers
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| Brick-and-mortar stores getting more serious about their Web sites.
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12/02/05
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The cranky user: Ho ho hum online retailers
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Peter Seebach
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Articles and White Papers
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| Keep potential customers coming back to your Web site rather than leave them confused, annoyed, or feeling ripped off.
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11/29/05
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Retailers, Clean Up Your Online Stores
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Enid Burns
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Articles and White Papers
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| Many e-tail sites lack cohesion with their brick-and-mortar presence, others turn customers away with difficult navigation; complex return procedures and omitted site features.
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06/08/05
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Site Design Tips to Improve Your Sales — Part I
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James Maguire
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Articles and White Papers
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| The easier your online store is to use, the more likely that shoppers will spend money there. Usability guru Jakob Nielsen gives strategies to make your site more customer-friendly. First in a two-part series.
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05/02/05
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Online Consumers Window Shop More than Impulse Buy
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Jack M. Germain
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Articles and White Papers
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| The Internet might be turning into the ultimate window shopping experience for online shoppers. Greater sophistication with browsing is making consumers more prone to comparison shop online before actually buying.
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02/21/05
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Online shopping 'soaring in UK'
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BBC News
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Articles and White Papers
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| Online shopping is booming in the UK, according to a new retail report.
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02/16/05
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Consumers Search Before Buying Online
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Rob McGann
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Articles and White Papers
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| Roughly half of online shoppers conduct research on a search engine before making an online purchase, according to a study performed by DoubleClick in conjunction with comScore Networks.
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01/24/05
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Online Retailers Learned Valuable E-Lessons in 2004
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Jennifer LeClaire
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Articles and White Papers
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| Gartner analyst Adam Sarner told the E-Commerce Times that multichannel retailers learned that e-commerce doesn't necessarily mean a transaction in an online shopping cart. "J. Crew knows that someone going to jcrew.com is 27 percent more likely to visit a J. Crew store soon afterwards," Sarner said. "The Web is a powerful influence."
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01/03/05
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Online Holiday Sales a Record .8 Billion
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Jennifer LeClaire
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Articles and White Papers
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| Consumers spent a whopping US.8 billion in online shopping purchases this holiday season, a 24 percent increase over the year-ago period from Thanksgiving through December 27, according to VeriSign.
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12/21/04
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Snapshot of the 2004 Online Holiday Shopper
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Rob McGann
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Articles and White Papers
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| The average online buyer is spending more this holiday season; is less price-obsessive; expects to buy during the last week; and among big spenders, is more likely to be male than you might expect.
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10/06/04
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Majority of US Consumers Research Online, Buy Offline
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Sean Michael Kerner
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Articles and White Papers
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| There are those who walk into a store not knowing what they may find. Then, there are those that come in to a retailer already knowing exactly what they want because they've done their product research online.
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08/31/04
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Retail, E-Com Sales Climbing
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Robyn Greenspan
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FAQs and FYIs
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| Despite a slight dip in the percentage of quarterly total retail sales, e-commerce held onto a sizable piece of the spending pie.
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07/06/04
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Beyond the Buy Button in E-Commerce
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Jakob Nielsen
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Articles and White Papers
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| The best way for ecommerce sites to increase subsequent orders is to treat customers well after they place their initial order.
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06/01/04
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Q1 '04 U.S. E-Com Sales = .5B
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Robyn Greenspan
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Articles and White Papers
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| E-commerce estimates are in for the first quarter of 2004.
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04/26/04
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B2B: Help Your Fans Convince Their Bosses
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Jakob Nielsen
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Articles and White Papers
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| B2B websites must support a more complex buying process than B2C sites. Three key goals are to make a buyer's shortlist, offer a downloadable advocacy kit, and build a reputation for great service.
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02/25/04
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E-commerce Penetration on the Rise
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Robyn Greenspan
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Articles and White Papers
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| The retail industry as a whole performed very well during 2003, with second and third quarter figures coming close and surpassing the Q4 2002 total — the time of year when sales are at their peak.
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02/17/04
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Creating an Online Store
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Sheryl Canter
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Articles and White Papers
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| This article lists some of the options for creating an online store.
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01/14/04
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Fear of Abandonment
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Laura Rush
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Articles and White Papers
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| Abandoned shopping carts are the bane of every e-tailer's existence. Countless studies point out what tweaks you should make in order to improve conversion rates. But what's a merchant to do when her biggest problem is just a lazy customer?
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01/05/04
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How Do Small E-tailers Deal With Internet Sales Tax?
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James Maguire
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Articles and White Papers
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| While waiting for Congress to decide on Net sales tax, various e-tailers handle their in-state sales tax collection chores in different ways, depending on their business size and e-commerce platform.
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11/23/03
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Holiday shopping in cyberspace likely to rise
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Doris Hajewski
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Articles and White Papers
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| Savvy customers will make use of coupon codes.
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09/24/03
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20 Tips to Minimize Shopping Cart Abandonment (Part I)
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Bryan Eisenberg
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Articles and White Papers
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| Industry research shows up to 75 percent of shoppers abandon their online shopping carts before completing the checkout process. Numerous factors influence this rate, but I'll address those that move the lever in the right direction this week and next.
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07/31/03
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US Senate blocks net tax
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BBC News
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Articles and White Papers
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| A new bill in the US Senate has proposed to make internet services permanently free from tax.
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05/01/03
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Catalogs go virtual—but the benefits are real
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Mary Wagner
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Articles and White Papers
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01/28/03
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E-Commerce Standard Plans Made Public
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Thor Olavsrud
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Articles and White Papers
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01/17/03
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Online sales race ahead of High Street
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BBC News
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Articles and White Papers
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01/17/03
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eBay celebrates profits boom
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BBC News
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Articles and White Papers
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02/07/98
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Why People Shop on the Web
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useit.com: Jakob Nielsen’s Website
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Articles and White Papers
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